Privacy Policy

This Privacy Policy explains how Seven G Bina Sdn. Bhd. (“Seven G Bina,” “we,” “us,” or “our”), as the owner and operator of the Krani mobile application (“Krani App”) and associated digital platforms, collects, uses, discloses, and safeguards your personal data. Our practices are compliant with the Personal Data Protection Act 2010 (“PDPA”) of Malaysia.

This Policy applies to all services offered through the Krani App, our websites, support channels, and integrated third-party service provider networks. By using our platforms, you acknowledge that you have read and understood the terms of this Privacy Policy.

1. Key Definitions

• “Personal Data”: Any information that directly or indirectly identifies you as an individual, including your name, contact details and service usage history.
• “Processing”: Any operation performed on your personal data, including collection, recording, organization, storage, retrieval, adaptation, disclosure, or destruction.

2. Information We Collect

We collect personal data through your interactions with us, as well as from authorized third parties.

A. Information You Provide Directly

• Account Registration: Name, nationality, gender, email address, phone number, and physical address through interacting with us.
• Company Information: Name, email address, phone number, and physical address.
• Billing & Payment: Credit/debit card information, bank account details, and transaction history.
• Communications: Information provided when contacting customer support, submitting feedback, or filling out forms.

B. Information Collected Automatically

• Location & Usage: Real-time geo-location data and driving patterns (collected with your consent).
• Technical Data: IP address, device identifiers, app analytics, operating system, and browser data via cookies and tracking technologies.

C. Information from Third Parties

• Data provided by payment gateways, partners authorized to share your details with us.

3. Minors and Corporate Entities

• Minors: Users under 18 years of age must obtain verifiable consent from a parent or legal guardian prior to submitting personal data to Krani.
• Corporate Representatives: If you provide personal data on behalf of a company, partnership, or organization, you confirm that you have informed all relevant stakeholders (e.g., directors, partners, employees) and obtained their authorization to share their data with us under this Policy.

4. How We Use Your Data

We process your Personal Data for the following operational, legal, and business purposes:

• Service Delivery: Managing your Krani account, processing registrations.
• Transactions: Processing payments, subscriptions, refunds, and reimbursement requests.
• Communication: Sending updates, transaction receipts, security alerts, and customer support messages.
• Platform Improvement: Analyzing app usage trends to enhance functionalities, features, and user experience.
• Fraud & Security: Monitoring activity to detect, prevent, and investigate fraud, unauthorized access, or safety breaches.
• Legal Compliance: Satisfying statutory obligations, regulatory directives, and legal process requests.

5. Sharing and Disclosure of Information

We do not sell, rent, or trade your Personal Data to third parties. We may disclose your information strictly on a need-to-know basis to:

• Affiliates & Group Entities: Seven G Bina and its internal subsidiary networks.
• Service Providers: Authorized contractors, IT hosting vendors and payment gateways.
• Legal & Regulatory Authorities: Law enforcement agencies, courts, or government bodies when mandated by law.

6. Mandatory Provision of Data

Providing certain personal data is mandatory to set up your account and utilize Krani services. If you choose not to provide required information:

• We may be unable to process your application or complete transactions.
• We reserve the right to decline, restrict, or terminate your access to specific features or services.

7. International Data Transfers

Where required, your data may be transferred to or stored on servers located outside Malaysia. We take appropriate measures to ensure that external vendors maintain security standards equivalent to the requirements under Malaysia’s PDPA.

8. Cookies and Technical Tracking

We use cookies, web beacons, and similar tracking tools to maintain app functionality, analyze traffic, and save user preferences.

You can control or restrict cookie settings directly through your device or browser settings. Disabling essential cookies, however, may impact app performance and user functionality.

9. Data Protection and Security

Seven G Bina maintains robust technical, administrative, and physical security measures to safeguard your Personal Data against unauthorized access, loss, misuse, alteration, or disclosure. Access to your data is restricted solely to authorized personnel with a legitimate business need.

10. Account Deletion, Consent Withdrawal, and Data Retention

• Consent Withdrawal: You may withdraw your consent for data processing or close your account by deactivating it in the Krani App or deleting the application. Upon account closure, we will stop processing your data for active service purposes.
• Data Retention: We retain your Personal Data only as long as necessary to fulfill the purposes outlined in this policy or as required to meet legal, tax, accounting, and regulatory retention mandates.

11. Your Rights: Access and Correction

Under the PDPA, you have the right to request access to and correction of the Personal Data we hold about you. You may submit requests to review, update, or correct your records by emailing us at krani@7gb.my.

12. Marketing Preferences

You can opt out of receiving promotional and marketing communications at any time by:

• Adjusting your notification preferences within the Krani App.
• Contacting us at krani@7gb.my.

Note: Opting out of marketing messages does not affect essential service communications, such as payment confirmations, legal updates, or emergency service alerts.

13. External Third-Party Links

The Krani App and website may contain links to external third-party platforms. Seven G Bina is not responsible for the privacy practices, content, or security of external platforms. We encourage you to review the privacy policies of any third-party websites you visit.

14. Updates to This Privacy Policy

Seven G Bina reserves the right to update or modify this Privacy Policy at any time. Material updates will be communicated through the Krani App, our website, or via email. Your continued use of Krani services after any updates signifies your acceptance of the revised policy.

15. How to Contact Us

For questions, access requests, or privacy-related complaints, please reach out to our privacy officer at: